*cannot be used by anyone with a current membership or class pack – email directly to book.

**limited to 3 per member per month

***Current locations, Finmere Village Hall and Akeley Village Hall. Subject to change without notice. Must be booked in advance subject to availability at multiple locations. Can’t be exchanged for monetary value.

**** Current Mat class locations, Finmere Village Hall and Akeley Village Hall. Subject to change at our discretion.

General T&C’s  – Bookings and Cancellations:

• All classes must be booked through our online booking system and paid for in advance.
• Payment is due at the time of booking. Accepted payment methods will be listed on our third party booking system.
• You may cancel or reschedule a class up to 24 hours before the scheduled start time without charge.
• Late cancellations or no-shows will result in: – Loss of class credit (for credit-based memberships or class packs) – Strike fees for Unlimited memberships (see relevant membership section)
• Sessions are non-transferable and may only be used by the named client.
• Except where required by UK consumer law, all purchases are non-refundable.
• We may have to cancel or reschedule classes, substitute instructors, or modify the timetable from time to time. If we cancel a class and cannot offer an equivalent alternative, a replacement credit will be issued.
• We reserve the right to close temporarily for holidays or operational reasons.
• We aim to maintain a minimum provision of 15 classes per week during unforeseen circumstances.
• Membership freezes may be granted for medical or unforeseen reasons at our discretion. One freeze may be requested in any 12‑month period (minimum freeze period 1 month, maximum 3 months).
• An induction session is required for new clients before attending Reformer classes. If you decline this, you do so at your own risk.
• Grippy socks are required for all Reformer sessions.
• Full T&C’s will be available on our website prior to purchase.

Additional Terms for Memberships & Class Packs

 6-Month Unlimited Membership

• Limited to 10 new sign-ups per Nov–Oct annual period.
• Includes a 14‑day cooling‑off period from date of purchase.
  • If paid upfront: first month is non-refundable; remaining 5 months (£1000) refunded if cancelled within cooling-off period.
  • If paid in instalments: first instalment is non-refundable; remaining instalments cancelled and difference (£200) refunded if cancelled within cooling-off period.
• Minimum contract term: 6 months.
• Written cancellation notice required at least 2 weeks before the end of month 6.
• No refunds for early termination outside the cooling-off period; access continues until month 6 ends.
• Unused classes cannot be carried over, refunded, or exchanged.
• Class availability is not guaranteed.
• Cannot be shared.
• Strike system for late cancellations/no-shows:
  • 3–4 late cancellations/no-shows in a month: £30 fee
  • 5+ late cancellations/no-shows: £10 fee per additional incident
  • Fees will be charged at the end of each month to the card held on file by our third party booking system LegitFit.
  • By joining this membership, you authorise Sanará Pilates to charge these fees to the payment method stored on your LegitFit account.
• Membership benefits may change at our discretion.

Monthly Memberships (Including Reformer & Mat Combo)

• Class credits must be used within the month of purchase.
• Written cancellation notice required at least 2 weeks before the next payment date.
• Cannot be refunded, shared, or exchanged.
• Any unused classes (including those missed due to illness or holidays) cannot be carried forward.
• Late cancellations or no-shows result in loss of credit.
• If we cancel a class and cannot provide a replacement in the same month, a free class credit will be added for a later month.
• Class availability is not guaranteed.
• Membership benefits may change at our discretion.